Skip to content
  1. Try risk-free for 60 days - if it's not working for you, we'll make it right
  2. $4.95 flat shipping across NZ

Privacy Policy

Juno Wellbeing Ltd 

At Juno Wellbeing Ltd (“we”, “us”, or “our”), we’re committed to protecting your personal information and complying with the New Zealand Privacy Act 2020. This policy explains how we collect, use, and share your information when you visit junowellbeing.co.nz (“site”) or interact with us.

Please read this Privacy Policy carefully. By using and accessing any of the services, you agree to the collection, use, and disclosure of your information as described in this Privacy Policy. If you do not agree to this Privacy Policy, please do not use or access any of the services.

Changes to This Privacy Policy

We may update this Privacy Policy from time to time, including to reflect changes to our practices or for other operational, legal, or regulatory reasons. We will post the revised Privacy Policy on the site, update the "Last updated" date and take any other steps required by applicable law.

How We Collect and Use Your Personal Information

To provide the services, we collect personal information about you from a variety of sources, as set out below. The information that we collect, and use varies depending on how you interact with us.

In addition to the specific uses set out below, we may use information we collect to communicate with you, provide or improve our products & services, comply with legal obligations, enforce our terms & conditions, and protect our legal rights. 

What Personal Information We Collect

The types of personal information we obtain about you depends on how you interact with our site and use our services.

Information We Collect Directly from You

  • Contact details - Name, address, phone number, and email.
  • Order information - Name, billing address, shipping address, payment confirmation, email address, and phone number.
  • Account information - Username, password & security questions
  • Customer support information - Information you choose to include in communications with us, for example, when sending a message through our website

Some features of our services may require you to directly provide us with certain information about yourself. You may choose not to provide this information however this may prevent you from using these features.

Information We Collect about Your Usage

We may also automatically collect certain information about your interaction with the services ("Usage Data"). To do this, we may use cookies, pixels and similar technologies ("Cookies"). Usage Data may include information about how you access and use our site and your account, including device information, browser information, information about your network connection, your IP address and other information regarding your interaction with the services.

Information We Obtain from Third Parties

We may obtain information about you from third parties, including from vendors and service providers who may collect information on our behalf, such as:

  • Companies who support our site and services, such as Shopify.
  • Our payment processors, who collect payment information (e.g., bank account, credit or debit card information, billing address) to process your payment in order to fulfill your orders and provide you with products or services you have requested.
  • When you visit our site, open or click on emails we send you, or interact with our services or advertisements, we, or third parties we work with, may automatically collect certain information using online tracking technologies such as pixels, web beacons, software developer kits, third-party libraries, and cookies.

How We Use Your Personal Information

  • Providing Products and Services - We use your personal information to process payments, fulfill your orders and send notifications to you related to your account, such as purchases, returns, exchanges or other transactions.
  • Marketing and Advertising - We may use your personal information for marketing and promotional purposes, such as you signing up to receive our newsletter. You can unsubscribe at any time. 
  • Security and Fraud Prevention - We use your personal information to detect, investigate or take action regarding possible fraudulent, illegal or malicious activity. You are responsible for keeping your account credentials safe. If you believe your account has been compromised, please contact us immediately.
  • Communication - We use your personal information to provide you with customer support and improve our services. This is in our legitimate interests in order to provide effective services and maintain our business relationship with you.

Cookies

Like many websites, we use cookies to power and improve our services. They allow us to remember your actions and preferences, run analytics and better understand user interactions. We may also permit third parties and services providers to use cookies on our site to better tailor the services, products and advertising on our site and other websites.

Most browsers automatically accept cookies by default, but you can choose to set your browser to remove or reject cookies through your browser controls. Please keep in mind that removing or blocking cookies can negatively impact your user experience.

How We Disclose Personal Information

We may disclose your personal information to third parties for contract fulfillment purposes, legitimate purposes and other reasons such as:

  • Vendors who perform services on our behalf (e.g., IT management, payment processing, data analytics, customer support, cloud storage, fulfillment and shipping).
  • Business and marketing partners to provide services and advertise to you. 
  • When you consent to our disclosure of certain information to third parties, such as to ship products or through your use of social media widgets.
  • In connection with a business transaction such as a merger or bankruptcy, to comply with any applicable legal obligations.

Third Party Websites and Links

Our site may provide links to websites or other online platforms operated by third parties. If you follow links to sites not affiliated or controlled by us, you should review their privacy and security policies and other terms and conditions. Information you provide on public platforms such as social media networks may also be viewable by other users.

Security and Retention of Your Information

Please be aware that no security measures are perfect or impenetrable, and we cannot guarantee “perfect security.” We recommend that you do not use insecure channels to communicate sensitive or confidential information.

How long we retain your personal information depends on factors, such as whether we need the information to maintain your account, provide services, comply with legal obligations, resolve disputes or enforce other applicable contracts and policies.

Your Rights

You have the following right in relation to your personal information:

  • Right to Access / Know - Request access to personal information that we hold about you.
  • Right to Delete - Request that we delete personal information we maintain about you.
  • Right to Correct - Request that we correct inaccurate personal information we maintain about you.
  • Managing Communication Preferences - Opt-out of sending promotional emails by using the unsubscribe option displayed in our emails to you. We may still send you emails in relation to your account or orders that you have made.

Contact

Should you have any questions about our privacy practices or this Privacy Policy, or if you would like to exercise your rights, please contact us at support@junowellbeing.com